Who is the sender for emails sent out from OfferingTree to my clients?

When OfferingTree sends emails to your clients—such as registration confirmations, purchase receipts, or newsletters—the sender information depends on your settings and whether you have a custom email domain configured.

1. The "From" Address (What clients see first)

This depends entirely on whether you have set up a Custom Email Domain.

• If you have a Custom Domain: The email will appear to come directly from you (e.g., hello@yourstudio.com).

• If you do NOT have a Custom Domain: The email comes from our system address: notify@messages.offeringtree.com. However, the "Friendly Name" will still show your business name so clients recognize you!

2. The "Hide My Email" Option

In your Email Settings, you’ll see a checkbox labeled "Hide my email." This acts as a privacy shield for your personal or business inbox.

• When Checked (Hidden): Your direct email address stays private. If a client hits "Reply," the message is forwarded through OfferingTree to you. This keeps your personal address off the client's screen.

• When Unchecked: Your email address is visible. When a client hits "Reply," the message goes directly to your inbox without any middleman.

3. Where do replies go? (The "Reply-To" Logic)

When a client hits the reply button, the system decides where to send that message based on two things:

1. Your Custom Domain: If you have verified your own domain, replies will always go to that custom email address.

2. Your Profile Email: If you aren't using a custom domain, replies go to the email address listed in your Business Owner Profile.

Quick Summary

Why use a Custom Domain?

Setting up a custom email domain allows emails to appear as if they are coming directly from your own domain (e.g., info@yourstudio.com) rather than notify@messages.offeringtree.com. This builds brand trust and helps prevent your emails from landing in spam folders.

Click here to learn how to set up your custom email domain.