There are two ways to download your contacts: directly from your Contact List, or through the Reports section. We recommend using Reports for the most complete and flexible export.

Download from the Contact List

You can download all visible contacts directly from your contact list page, but be aware of the following limitations:

• The download will only include the contacts currently displayed on the page
• If your page is set to display 10 contacts, only 10 contacts will download
• The maximum you can display (and download) this way is 100 contacts per page

Steps:

1. Go to your Contact List
2. Adjust your display setting to show up to 100 contacts per page (or any size that works for you)
3. You can also apply filters here
4. Download the contacts shown on that page

⚠️ Note: If you have more than 100 contacts, this method will not export your full list. Use the Reports method below instead.

Download from Reports

The Reports section gives you full control over filtering and exporting your contacts with no page-limit restrictions.

Steps:

1. Navigate to Reports in your dashboard
2. Select the Contacts Report
3. Use the available filters to narrow down your list:
   • Tags – filter by one or more contact tags
   • Segments – filter by contact segments
   • Newsletter subscription status – subscribed or unsubscribed

   • Automation subscription status – active or inactive

     

4. Optionally, use the search bar to find specific names or email addresses
5. Once your filters are set, choose your export format:
   • PDF – great for sharing or printing
   • CSV – ideal for importing into other tools or spreadsheets
6. The report will be emailed to you as an attachment, reflecting your current filters

What's Included in the Export

The exported report includes the following contact details:

• Full name
• Email address
• Phone number
• Tags
• Segments
• Custom Fields
• Subscription statuses

Tips

• Use CSV format if you plan to import contacts into another platform or open them in Excel/Google Sheets.
• You can combine multiple filters (e.g., a specific tag + subscribed to newsletter) to get a highly targeted export.
• The email with your report is sent to your account's registered email address — check your inbox (and spam folder) after exporting.

 Note: The exported file will always reflect the filters active at the time of export. Adjust your filters before sending if you need a different data set.

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