Understanding Your Text Message Segment Quotas

Note: Like all business texting platforms, OfferingTree uses 'segments' to measure text length. This is a requirement set by global telecommunications carriers, not a policy unique to OfferingTree.”

This article outlines the text message segment quotas included in our various subscription plans. We define what a text message segment is in the next section below. 

Here's a breakdown of the monthly text message segment base quotas for each subscription plan based on which country your business is in:

Pro Plan

• United States (US): 200 segments per month
• Canada (CA): 200 segments per month
• United Kingdom (GB): 40 segments per month

Pro Plus Plan

• United States (US): 400 segments per month
• Canada (CA): 400 segments per month
• United Kingdom (GB): 80 segments per month

Studio Starter Plan

• United States (US): 400 segments per month
• Canada (CA): 400 segments per month
• United Kingdom (GB): 80 segments per month

Studio Grow Plan

• United States (US): 700 segments per month
• Canada (CA): 700 segments per month
• United Kingdom (GB): 140 segments per month

Studio Max Plan

• United States (US): 1000 segments per month
• Canada (CA): 1000 segments per month
• United Kingdom (GB): 200 segments per month

Your text message segment quotas will typically reset at the beginning of each calendar month. Any unused segments from the previous month will not roll over to the next month.

Note: Essentials Plan customers don't get any included text segments each month. To use the text messaging inbox, you'll need to buy both the "Text Messaging Segments" and "Conversation Text Messaging" add-ons.

What is a Text Message Segment?

Think of a text message segment like a single unit of a text message. Sometimes, a longer text message needs to be broken down into multiple segments to be sent.

So, a longer text message or messages with special characters or emoji might use up more than one segment from your monthly quota. You'll see a segment count when you're writing a text message, so you know how many segments it will use.

Optimization Tips

• Avoid emojis or special characters if you want to save credits.

• Use short links to keep counts low.

• Be concise with your message

How to Check Your Usage and Your Quota:

You can track your text message segment usage through your Subscriptions page on your account.

Need More Segments?

If your messaging needs exceed the included quotas in your current plan, you may have options such as:

• Upgrading Your Plan: Consider upgrading to a plan with a higher text message segment allowance.
• Purchasing Add-on Credits: You can purchase the "Text Messaging Segments" add-on to add additional monthly credits to your subscription.