Having problems using your membership or package?

Have you purchased a membership or package and are having a hard time using it to register for an event, class, workshop or to use it to gain access to a course, video or challenge? If so, then lets run through a few things you can do to troubleshoot the issue.

1. Make sure you are logged into your account

When you purchase a membership or a package, you must create an account first. In order to use the membership or package, you must be logged into the same account. 

On a desktop, there should be a dropdown on the upper right where you can choose "User Dashboard". If you are not signed in, you should see a "Sign In" button that you can press to sign in to your account.

On a mobile or tablet device, you first need to press the menu icon in the upper right and then there should be a dropdown button inside the menu that reveals the "user dashboard" button. If you are not signed in, you should see a "Sign In" button that you can press to sign in to your account.

2. Check your user dashboard to make sure your membership or package is valid

Now that you are signed in, please navigate to your User Dashboard by clicking on the "User Dashboard" button shown in step 1. Make sure you see that you have a package or membership and that it is still valid from your dashboard. See this help article if you need help getting to your user dashboard 

3. Check that your membership and package is valid for your purchase

Not every event, class, workshop, course or video is accessible from a package or a membership. Check with the host to make sure that your package or membership is valid for what you are trying to purchase.

If you've tried these 3 steps and you are still having issues, please reach out to support@offeringtree.com.