Adding a Zoho Email to Your OfferingTree Domain

If you have a custom domain on OfferingTree, you can use it for email as well as your website. Zoho Mail is one option, so if your domain is yogarocks.com you can send and receive as katy@yogarocks.com. Google Workspace is another popular choice. Custom domains are included on all subscription plans.

Setting Zoho up means adding a few DNS records: one to prove the domain is yours, then the records that route and authenticate your mail. If we host your domain's DNS, you can add all of them yourself on the Domains page.

Where your DNS records live

Go to Site Settings → Domains in your admin site. If your domain was bought through OfferingTree, or its DNS is hosted with us, you will see a DNS records section listing every record with an Add record button.

Two kinds of row are locked. Rows marked Managed by OfferingTree are the ones that run your website and keep its security certificate valid. Rows marked Email sending are for email OfferingTree sends on your behalf, and we manage those for you. Everything else, including the records below, is yours to edit.

If you do not see a DNS records section, your domain's DNS is managed somewhere else. Make the same changes there instead, using the guide for your domain provider.

Step 1: Sign up and verify your domain

1. Follow the Zoho Mail setup guide. When it asks about your domain, choose Sign up with a domain I already own and enter your custom domain.
2. At the Domain Setup step, pick the CNAME method. When Zoho asks who hosts your DNS, choose Others rather than a named registrar, so it shows you the record to add by hand.
3. Zoho gives you a code beginning zb. In OfferingTree, open Site Settings → Domains and click Add record:
   • Type: CNAME
   • Host: the zb... code Zoho shows you
   • Value: zmverify.zoho.com
4. Save, wait a few minutes, then click Verify in Zoho.

Step 2: Send your mail to Zoho

Verifying alone does not move your email. Add the MX records Zoho lists in its email delivery instructions. For a standard zoho.com account they are:

Always use the exact values shown in your own Zoho console. If your account is on a regional data centre such as Europe or India, the hostnames differ (mx.zoho.eu and so on).

Delete any MX records left over from a previous email provider. Mail follows whichever MX records exist, so leaving old ones in place will send some of your email to the wrong place.

Step 3: SPF and DKIM

These two records tell other mail servers that Zoho is allowed to send as you, which keeps your messages out of spam folders. Zoho shows both in its SPF and DKIM setup.

• SPF: a TXT record on host @, typically v=spf1 include:zohomail.com ~all. If your domain already has an SPF record, edit that one rather than adding a second. A domain may only have one, and two will fail.
• DKIM: a TXT record on the host Zoho gives you, often zmail._domainkey, with the long key as its value. Copy the value exactly, with no line breaks.

A note on TTL

Leave the TTL at its default of 5 minutes unless Zoho asks for something specific. It is the shortest we allow, and it means a later correction takes effect quickly.

Still stuck?

Email us at support@offeringtree.com with your domain name and what Zoho is reporting, and we will take a look. For questions about Zoho Mail itself, such as billing, mailboxes or importing old mail, Zoho's own support is the better place to ask.