You can choose from a few different options for the cancellation policy for your events, event series, and appointment bookings. This can be managed from the "Cancellation Policy" section on your Site Settings.
By default, the cancellation policy is "No Automatic Refunds". With this policy, your clients will need to reach out to you in order to cancel their registrations, and it is up to you to decide if you want to cancel and refund their registration.
If you would like to give your clients the ability to cancel their own registration, you have two options:
- They can cancel any of their registrations within the cancellation window that you set
- They can only cancel registrations made using a package or membership. They will need to contact you if they want to cancel a registration made using a credit card
With both of these options, you can choose what the cancellation window should be in hours. For example, if you pick 12 hours, then any registration can be cancelled by the client 12 hours before the appointment or event.
When your clients cancel their own registration, you will be notified of the cancellation via email, and any payments or package usages will be refunded back to the client.
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